WORK EXPERIENCE
PayPal
UX Design Lead — Accelerated Checkout
November 2022 – June 2023 | San Jose, California
Led UX design for Accelerated Checkout, a new product offering at PayPal that aims to simplify online payments for millions of users around the world.
UX Design Lead — Accelerated Checkout
November 2022 – June 2023 | San Jose, California
Led UX design for Accelerated Checkout, a new product offering at PayPal that aims to simplify online payments for millions of users around the world.
UX Design Manager — Revolving Credit
August 2021 – Oct 2022 | San Jose, California
As the UX design leader for Revolving Credit, I managed 5 UX designers & 4 core products across 2 global markets. I drove the concept design, ideation, and user testing from concept to launch for the PayPal Cashback Mastercard. I championed a ready-to-use & user-tested design framework of components in Figma, decreasing the time to market for future credit products.
August 2021 – Oct 2022 | San Jose, California
As the UX design leader for Revolving Credit, I managed 5 UX designers & 4 core products across 2 global markets. I drove the concept design, ideation, and user testing from concept to launch for the PayPal Cashback Mastercard. I championed a ready-to-use & user-tested design framework of components in Figma, decreasing the time to market for future credit products.
UX Design Team Lead — Revolving Credit Servicing
January 2017 – July 2021 | San Jose, California
• Led the design collaboration across Venmo, PayPal & Synchrony Financial partners in designing the innovative servicing experience for the first Venmo Credit Card
• Facilitated design workshops with 3iab partners & customers
• Led the servicing redesign of PayPal Credit servicing experience across both US & UK for both web and app
• Mentored junior UX designers
January 2017 – July 2021 | San Jose, California
• Led the design collaboration across Venmo, PayPal & Synchrony Financial partners in designing the innovative servicing experience for the first Venmo Credit Card
• Facilitated design workshops with 3iab partners & customers
• Led the servicing redesign of PayPal Credit servicing experience across both US & UK for both web and app
• Mentored junior UX designers
Kohl's Digital
Senior Mobile Customer Experience Designer
February 2015 –July 2016 | Milpitas, California
I crafted mobile app experiences that bridged the divide between the digital environment and the in-store experience. Always an advocate for the customer and human-centered design, I participated in qualitative research sessions & iterated quickly on the results. Customer journey maps, task flows, wireframes, prototypes, story boards and specification documents are just a few examples of the deliverables I provided.
Senior Mobile Customer Experience Designer
February 2015 –July 2016 | Milpitas, California
I crafted mobile app experiences that bridged the divide between the digital environment and the in-store experience. Always an advocate for the customer and human-centered design, I participated in qualitative research sessions & iterated quickly on the results. Customer journey maps, task flows, wireframes, prototypes, story boards and specification documents are just a few examples of the deliverables I provided.
Gensler
UX Designer
November 2012 – January 2015 | San Francisco, California
Gensler is the largest architectural firm in the world. I worked within the firm-wide applications team, developing internal enterprise applications to support the marketing, financial, and project management teams. Working in an agile environment, I take an iterative, user-centered approach, incorporating user feedback as I design the product—whether it is a mobile application or a web-based financial dashboard—and pivoting as business priorities shift.
UX Designer
November 2012 – January 2015 | San Francisco, California
Gensler is the largest architectural firm in the world. I worked within the firm-wide applications team, developing internal enterprise applications to support the marketing, financial, and project management teams. Working in an agile environment, I take an iterative, user-centered approach, incorporating user feedback as I design the product—whether it is a mobile application or a web-based financial dashboard—and pivoting as business priorities shift.
eBay
Web Designer 2
February 2010 – June 2012 | San Jose, California
While at eBay, I was the lead designer for WorldofGood.com and eBay Giving Works. I designed pilot websites for entrepreneurial projects conceived by the Social Innovation team. Working closely with product managers and developers, I created UI wireframes and hi-fidelity visual designs with specs. I collaborated with marketing team managers to conceptualize seasonal campaigns and ensure that the designs championed and maintained eBay design standards and industry best practices.
Web Designer 2
February 2010 – June 2012 | San Jose, California
While at eBay, I was the lead designer for WorldofGood.com and eBay Giving Works. I designed pilot websites for entrepreneurial projects conceived by the Social Innovation team. Working closely with product managers and developers, I created UI wireframes and hi-fidelity visual designs with specs. I collaborated with marketing team managers to conceptualize seasonal campaigns and ensure that the designs championed and maintained eBay design standards and industry best practices.
World Of Good Inc.
Graphic Designer
May 2009 – February 2010 | Emeryville, California
At World of Good Inc, a fair trade wholesale company, I designed a wide range of print and web collateral. Switching easily among multiple brands for three distinct business units, I collaborated with the marketing team to design retail tags and signage for partnerships with Hallmark and Disney. In addition, I developed web pages, web banners, and coded HTML newsletters for WorldofGood.com by eBay.
Graphic Designer
May 2009 – February 2010 | Emeryville, California
At World of Good Inc, a fair trade wholesale company, I designed a wide range of print and web collateral. Switching easily among multiple brands for three distinct business units, I collaborated with the marketing team to design retail tags and signage for partnerships with Hallmark and Disney. In addition, I developed web pages, web banners, and coded HTML newsletters for WorldofGood.com by eBay.
Fedex Office
Production Designer
May 2004 – May 2005 | Santa Cruz, California
While at FedEx Kinkos, I was responsible for designing brochures, signs, business cards, and posters. I interfaced regularly with print vendors and finalized all the production prep for the files.
Production Designer
May 2004 – May 2005 | Santa Cruz, California
While at FedEx Kinkos, I was responsible for designing brochures, signs, business cards, and posters. I interfaced regularly with print vendors and finalized all the production prep for the files.
EDUCATION
Academy of Art University
BFA Graphic Design
December 2008 | San Francisco, California
BFA Graphic Design
December 2008 | San Francisco, California
University of California — Santa Cruz
BA Politics & Studio Art
March 2003 | Santa Cruz, California
BA Politics & Studio Art
March 2003 | Santa Cruz, California